Shipping policy

(Applies to all orders placed on PowerSurge Supplements official website)

 

At PowerSurge Supplements, we are committed to ensuring that your products are delivered swiftly, securely, and in perfect condition. Every order is packed with care and dispatched through trusted courier partners to reach you as quickly as possible. This Shipping Policy outlines our processing times, delivery timelines, charges, and procedures to maintain transparency and trust.

 

1. Shipment Processing Time
All orders are processed within 24–48 business hours from the time of confirmation, excluding Sundays and public holidays. Processing includes order verification, quality checks, packaging, and courier handover. During peak periods such as sale events or festivals, dispatch may take slightly longer. In the event of a delay, customers will be notified via email or phone.

 

2. Estimated Delivery Time
Delivery timelines vary depending on your location and courier performance:

 

  • Metro cities: 2–5 business days after dispatch

  • Tier-2 and Tier-3 cities: 4–8 business days after dispatch

  • Remote or rural areas: 7–10 business days after dispatch
    These are standard estimates. Unforeseen conditions like weather, strikes, lockdowns, or courier backlogs may occasionally cause delays beyond our control.

 

3. Shipping Charges and Free Delivery
We offer free standard shipping on prepaid orders above ₹999. For orders below ₹999, a nominal shipping fee of ₹49 applies.
For Cash on Delivery (COD) orders, a collection fee of ₹99 is applicable, which is non-refundable. Additional charges may apply for remote or difficult-to-reach locations and will be clearly mentioned at checkout.

 

4. Shipment Confirmation and Tracking
Once your order has been dispatched, you will receive an email and/or SMS containing the courier tracking details. Please allow up to 24 hours for the tracking number to become active after dispatch. Customers can use the tracking link provided in the email or log in to their account to track the delivery status. If tracking details are not received within 48 hours, please contact our support team at support@powersurgesupplements.com.

 

5. Delivery Attempts and Failed Deliveries
Courier partners generally make one or more delivery attempts depending on their operational policies. If delivery fails due to an incorrect address, customer unavailability, or refusal to accept the package, the shipment will be returned to our warehouse. In such cases, additional shipping charges may apply for re-delivery. Refunds or replacements for returned shipments will be handled in accordance with our Return & Refund Policy.

 

6. Damaged, Tampered, or Missing Items
If you receive an order with visible damage, tampering, or missing items, please do not discard the packaging. Take clear photos of the parcel and product and, if possible, record a short unboxing video showing the seal and product condition. Contact our customer support team within 48 hours of delivery at support@powersurgesupplements.com and provide your order number, photos, and the unboxing video.
After verifying your claim, we will coordinate with the courier for investigation and arrange a replacement or refund based on availability and eligibility under our Return Policy. PowerSurge will support you throughout the claim process; final outcomes depend on courier verification and our internal quality review.

 

7. International Shipping
Currently, PowerSurge Supplements ships within India only. For international shipping inquiries, please contact hello@powersurgesupplements.com, and our team will guide you on possible arrangements or future availability.

 

8. Returns and Refunds Related to Shipping
All requests for refunds, returns, or replacements related to shipping issues (damaged, incorrect, or missing items) are governed by our Return & Refund Policy. Please ensure that any claims are submitted with proper visual proof within the specified timelines.

 

9. Contact for Shipping Support
For any queries or assistance regarding shipping, you can reach out to our team:

 

10. Policy Updates
PowerSurge Supplements, operated by Phoenix BTS, reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. Continued use of our website after updates constitutes your acceptance of the revised terms.

 

Address:
PowerSurge Supplements (Phoenix BTS)
B 19, 20, Tirumala Industrial Estate, Near Hotel Shripad,
At Post Pirangut, Taluka Mulshi, Pune, Maharashtra, India